Create your ICEPAY account

Tip

Already have an ICEPAY account and completed onboarding? You can skip this guide and continue with configuring your merchant.

Before you start

Have the following information ready:

• Your first and last name.
• The email address you want to use for ICEPAY.
• Your telephone number.
• Your company and business details.
• Any information ICEPAY may request during the compliance and onboarding process.

Note

There is currently no public self-service registration form. If you want to become an ICEPAY merchant, contact ICEPAY to start the account creation process.

Once your account has been created, you can access the ICEPAY Portal to set your password and sign in.

Create your account

1. Contact ICEPAY or an account administrator

   Ask ICEPAY, or an administrator of an existing ICEPAY Account, to create your account.

2. Provide your contact details

   The administrator creates the account using your name, primary email address, and telephone number. Additional contact and company information may also be requested.

3. Wait for the invitation email

   After your user account is created, ICEPAY sends a welcome email to your primary email address.

4. Open the password setup link

   Select Request a new password in the welcome email. This opens the password-reset flow for your email address.

   You can also open the ICEPAY Portal and select Forgot password?.

5. Create your password

   Set a password that includes:

   • More than 10 characters.
   • Uppercase and lowercase letters.
   • Numbers.
   • Special characters.

6. Sign in to the ICEPAY Portal

   Return to the Portal login page and sign in using your email address and new password.

7. Set up two-factor authentication

   Two-factor authentication (2FA) is going to be required for new ICEPAY Accounts. Therefore, we strongly recommend setting up 2FA during initial account creation. In addition to your password, you must confirm your identity using an authenticator app.

   You will need an authenticator app such as Google Authenticator, Microsoft Authenticator, or another compatible TOTP app.

   Set up 2FA as follows:

   1. Open your authenticator app on your phone.
   2. Open the 2FA setup screen from the Portal prompt or your account settings.
   3. Scan the QR code shown in the Portal.
   4. If you cannot scan the QR code, enter the displayed setup key manually.
   5. Enter the temporary six-digit code generated by your authenticator app.
   6. Save your recovery codes in a secure location.

   At future sign-ins, enter the code generated by your authenticator app after entering your email address and password.

   Caution

   Keep your authenticator app and recovery codes secure. Do not share verification codes or recovery codes with anyone.

   Depending on your account configuration, ICEPAY may also offer email-based verification. If this option is available, ICEPAY sends a temporary verification code to your account email address. Enter the code before it expires. If it expires, request a new code.

8. Complete onboarding

   Follow the instructions shown by ICEPAY. Depending on your account, ICEPAY may request additional business, compliance, risk-classification, or identification information before the account can be activated.

If you already had an ICEPAY account before invitation

If an administrator invites an email address that already belongs to an ICEPAY user account, ICEPAY does not create a second account.

Instead, you receive an invitation to join the new ICEPAY Account. Open the ICEPAY Portal and sign in with your existing ICEPAY credentials to accept the invitation.

If you have forgotten your password, select Forgot password? on the ICEPAY Portal sign-in page.

Invite additional users

After your ICEPAY Account has been created, an account administrator can invite additional users from the Portal.

When inviting a user, the administrator:

1. Enters the user’s email address.
2. Assigns the user’s permissions.
3. Sends the invitation.

New users receive instructions by email to complete their registration. New users do not receive permissions by default unless the administrator assigns them during the invitation process.

Next: Configure your merchant

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Troubleshooting

If you run into a problem while creating or accessing your account, expand the situation below for the recommended next step.

I did not receive the invitation email

Check your spam or junk-mail folder first. Confirm that the administrator used the correct primary email address.

If the email is still missing, ask the administrator to verify your account details and send the registration email again.

My password link has expired

Password-reset links expire after 60 minutes.

Return to the Portal login page and request a new password-reset email.

My email already has an ICEPAY account

Use your existing ICEPAY credentials. The invitation connects your existing user account to the new ICEPAY Account; it does not create a duplicate account.

If you have forgotten your password, use the password-reset option on the Portal login page.

I can sign in but cannot access the account

Ask the account administrator to check that:

• You were invited to the correct ICEPAY Account.
• Your invitation was accepted.
• The required permissions were assigned.
• Your user account is enabled.

I am asked for a verification code

ICEPAY may send a temporary verification code to your email address during sign-in.

Enter the code before it expires. If it expires, request a new code.

Tip

If you still need help, contact your ICEPAY account administrator or ICEPAY Support and include the email address associated with your Portal account.